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NSDL Complaint - NO UPDATE OF PAN CARD

I HAVE APPLIED TO REISSUE A PAN CARD, BUT IT IS ALMOST THREE MONTHS PASSED AND THEY ARE SHOWING STATUS THAT APPLICATION IS UNDER PROCESS. DESPITE OF SEVERAL MAILS AND REMINDERS BUT NO ONE SHOWS INTEREST IN THIS REGARD, I THINK THIS IS THE WORST ONLINE PORTAL SERVICES THEY ONLY ACCEPT PAYMENTS NO TIMELY UPDATES AND EVEN I THINK THEY ARE NOT DOING ANY WORK ON THE APPLICATION WHICH ARE RECEIVED THROUGH ONLINE PORTAL.
IT IS REALLY HECTIC TO FOLLOW UP NSDL BY MAILS BECAUSE THERE IS NO REVERT FROM THEM, AND NUMBER MENTIONED HERE IS NEVER RESPONDING--020 - 27218080.

I THINK I HAVE TO TAKE THIS MATTER ON HIGHER LEVEL SO THAT THESE PEOPLES START A PROPER WORK AND UNDERSTAND RESPONSIBILITIES.
PAN CARD NO-ADMPY8312N




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