Service request number 103840872
I am writing to share my story of health after drinking water processed through the brand Eureka Forbes Water filter.
I had purchased Fantastic brand Eureka Forbes Aqua Guard DR Magna Water filter 6 months back which is posing severe problems since the day of installation, the dealer from whom i purchased it is also very reluctant and provides poor services unable to tag the problem till now. Customer care doesn’t show interest in helping or resolving, they have the standard answer, will arrange the call back for the concern team. Service Team took almost 45 days to replace the faulty machine after multiple follow ups. You know what service station is next to my place and the response is amazing. they will be seating idle, but never receive the call which is next to them. After the wait, I was so happy the fantastic machine was replaced, it was like winning the war with Eureka Forbes. But my happy didn’t last for long the result was same.
The replaced machine worked well for some days, later the water started tasting pathetic. I started having a lot of burning in my throat, abdomen pain and discomfort. Also, a terrible metallic taste in my mouth.
Extreme gastrointestinal illness – I almost never post reviews but my experience is so extreme I feel compelled to share it in the hope of helping others. This product is not safe by any means. Regarding this model Bangalore, Belgaum, almost all Karnataka technician are aware, most of these models comes up with manufacture defect. However, yet eureka Forbes promoting these models instead rollback.
Since the day, I have been complaining to the customer care on the same, Belgaum service center, somehow close the complaint case by mentioning customer is out of town, not responding ETC. When customer care tries to reach Belgaum center, they escape saying there is Audit going on, need some time to attend customer site. After so many efforts finally, Belgaum service guy turns up, he didn’t give much efforts for the investigation of the issue, straight away told all the filters are defected, need to be replaced, pay us 5500 for AMC, will replace all the filter which doesn’t fall under warranty, also micro Chip of the machine, which is known issue with these models. I tried to escalate the issue to the area manager the person called Santosh, he turned out to be blunder, he doesn’t know how to talk to customer, instead understating the situation, started educating me capacity of the filter. when I asked to prove, how come the filters are defected by consumption, he rai!
sed his voice. You know what eureka water filter states India`s no 1 water filter, but filters never last more the 6 months for consuming of 2 persons, per day 3 liters. The sales guys advertise 6000 liters capacity of the filters and fool customer, if u calculate 6000 liters/ 365 days. Per day it would be 16.2 liters approx. yet Eureka Forbes filters don’t last more than 6 months for nominal drinking of the water.
This fantastic machine, which I paid 20k, has annoying feature error indication alarm, till date never alerted, yet service guy is advising, the filters need to be replaced. Wow, I really need to appreciate technical skill of Eureka Forbes authorized service center.
Eureka Forbes Aqua Guard water filter is waste of money , I dont recommend any one you will be doing to buy Eureka Forbes water filters, there are many good brands in a market.
In the thick of summers it is very difficult to survive in this situation.Please help me and get machine replaced by a new one, or arrange for the refund, which is the only fit solution as per me