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passport india Complaint - Payment failed but money was deducted from my account

Payment failed but money was deducted from my account
I made online payment for applying of passport through SBI gateway @1512.75 using HDFC debit rupay card. I got SMS from the bank on debit of amount as paid online through SBI. The payment status shows failed.
Details are furnished below :

Application Reference No. : 17-1002092219

Date of application & transaction : 20/02/2017.

Name of Applicant. : sumanth koppela

Deducted from account :
hdfc bank card number ending with 7430

Tried severally calling on help line / help desk number 011 4156114, line always goes busy.
Dropped a mail at [email protected], got no response.

Kindly resolve the issue to get refund of money




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