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South Bengal State Transport Corporation (W.B.) Complaint - Refund of Rs.180.00 against deduction of Bus Fare without booking of respective two tickets

I booked two online tickets (seat no.8 and 9) for 6:25 AM Karunamoyee bound SBSTC Bus from Burdwan (W.B.) on 12/11/17 and respective bus fare of Rs.180.00 was realized from my bank vide Transaction Ref.IGACICRQM4 FOR RS.180.00 ON 06/11/17 at 22:34 of STATE BANK OF INDIA.
But unfortunately no confirmation SMS or any ticket was sent to my registered mobile no. or mail ID till now.

Therefore you are requested to do the needful at your best so that I can have my booking confirmation on the stipulated date or refund Rs.180.00 against non delivery of said two tickets.

Thanking you,
Yours faithfully,

Manas Bhattacharya

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