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Voltas 1.5ton split ac Complaint - Remote replacement

My voltas complaint requrst id is 17060412746. I have registered a request to replace my damaged remote to voltas customer care and a service man from COOLZONE,kelambakam,chennai came here for service and as per the instruction from customer care he took my old remote and assured me that new remote will be issued one week later.

But its almost one month and I am fed up with calling customer care and service center. I have been assigned with 4 different request id in each call and no solution was made.

I even told the service centre that I will pay for the new remote.even though I am getting poor response from them.

And again I called the customer care to escalate this issue.
Now also I am not satisfied with the response from this officials.

I Feel like it was bad decision to by voltas ac, since they are not provided satisfied service to the customers.

If possible, please help me solving this issue..
My mob number is : 8281523059

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