Complaints Categories

Viviana Life Style Complaint - Repairing of goggles

Dear Sir
> Last month (March 2017) I had submitted
> my Tommy Hilfiger goggles to the Viviana Life Style showroom, Thane
> for repair since there was a small scratch on glasses. I was
> told by the attendant that a call will be made from the
> service center informing me on what needs to be done on the
> goggles based on my confirmation repairing action will
> further be taken. However, for more than 3 weeks I didn't
> receive any call from your service centre. Infact just as
> courtesy when I visited Viviana Life Style I was surprised
> to see that my goggles were repaired. However, the bigger
> shock was the glasses such replaced were not the original
> shades (original were double shade in black) but pure dark
> glasses. Further, these replaced glasses didn't even have
> the Tommy Hilfiger embossed on the glasses on the top which
> is usually the case.
> I have now again handed over the goggle
> for repairing to the Manager at Viviana Life Style while
> awaiting for a call from your company's representative to
> inform me on further course of action. The receipt is
> attached for your reference.
> Regards and thanks Vilas Solanki

Repairing of goggles

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