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mahendra banking institute Complaint - stportal

I'm one of the student of mahendra institue, but due to some problem I was unable to attend the classes for some time and when I'm opening my stportal account and retreiving my password (which i have forgotten) then its showing invalid id/username.
SIR,please resolve my problem so that i can rejoin the institute .I will be very much thankful to you if you fix up my problem as soon as possible...

my email id is [email protected] and my roll number is CAL0611334868


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