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Customer Complaint - unable to reach customer care


I got snap deal (500/year) credit card one year before.but I asked for free credit i dint generate pin.
now I am getting fee(575) for that. regarding this issue I am unable to contact customer care. even i went to hdfc bank and asked them to connect they could not when entering my last 4 digits of credit card number followed by #.
and when i called to the representative from whom i got this,she is telling it is not her who distributed to me that card. but I am having messages as evidence.

1.I cant pay for which i haven't used and asked.
2.even i am unable to generate pin for this credit card to pay.
3.unable to reach customer care to solve this issue.

please close this card.

credit card ending with:6141
reg mobile no.:8344406067
reg email:[email protected]

contact me @ 8884912305 / [email protected]

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