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maruti suzuki wagon r vxi Complaint - Vehicle problem, no service

I have purchased new show room vehicle (Wagon R VXI) from Varun Motors Pvt Ltd., Madinaguda, Hyderabad, Telangana, on 31/5/2017 (Wednesday) has been delivered. Within 2 days after delivery i.e. on (Saturday, 3/6/2017), we had sudden problem with vehicle that the steering was getting hard and head lights were off for 10 to 15 minutes. We thought that it would have been just some loose connection problem, but again the next day on (Sunday, 4/6/2017) we were on the way to marriage in Kamareddy, Nizambad District, and had the same problem on the highway as for more than 1 hour the car was not starting and when we called your Maruti Suzuki Customer Care, they told the technician will be attending the vehicle within half an hour, but nobody turned up. After that we got call from technician saying that Maruti persons will not be paying them and that if we will pay only they will be coming and checking the vehicle, if not no.

So somehow by searching on internet, we found nearby Varun Motors Service Center in Kamareddy and somehow have taken the vehicle there. In that service center, the workshop persons were not responding and my husband scolded them, at last they came and checked the vehicle and found the problem in the car that the alternator was not working and so that battery was discharged and not working. They were not able to provide a new battery also for the time being. As we were requesting and at last my husband was ready to buy the battery also, they were not able to arrange that. This is the way your service is ?

It has taken 3 to 4 hours for this issue and they have not responded or at least provided battery for that new car that has been taken only 2 days before from the same show room.

By the time this happened, it has taken almost 4 to 5 hours and our children were starving like anything. At last, somehow the manager came and provided the demo car battery to the workshop persons. We came till home with that battery and the vehicle was at our, till today evening any one of the Varun Motors sales managers or the persons whom we have spoken or called back to us and asked about the vehicle or the problem.

What is this service ?? This is the service or response your service center will be giving to the customers.

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