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Icici card machine Complaint - Wrongly charged amount

I am using a credit card machine from ICiCi for my showroom . Tin no. Tid no-16351582
Mid no-470000050313864
On 29th Mar,2017: for a credit card swipe they charged me(merchant) 6%!!!!!

There seems to be a mistake but I am unable to get connected to anyone at the customer care. Horrible service. It seems that this is a problem that everyone's faced. I am fed up of trying to sort out this issue of mine as my time is getting wasted trying to get in touch with someone.
Kindly fly do something at the earliest.

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